24/7 Global Operations Centre
Middle East expertise. Worldwide support.
From Amman, Jordan, Stratum Global Risk’s Global Operations Centre coordinates operational delivery across the Middle East and medical, security and travel disruption assistance worldwide.
Our Arabic and English speaking team, with on-demand support in 17 additional languages, connects clients with practical support through established regional capabilities and a vetted international provider network spanning 180 + countries and territories.
24/7 Operations
Global Coverage
Arabic & English
17 Additional Languages
Regional Depth. Global Coordination.
Our Middle East presence brings together regional knowledge, local relationships and the ability to coordinate practical support across the Levant and Gulf. From executive travel in Riyadh and Doha to complex movements in Iraq, Lebanon and Syria, our Amman team connects planning, communications and local delivery.
Worldwide, the same centre coordinates assistance through vetted medical, security, transportation and aviation providers. Clients benefit from one point of coordination, with clear communication and continuing oversight as requirements develop.
What Our Operations Centre Delivers
Movement Coordination & Monitoring
Secure transportation, security drivers, armoured vehicles and cross-border movements, supported by journey planning, live tracking and direct communication with drivers and movement coordinators. Our team monitors progress, manages changes and coordinates escalation throughout the assignment.
Medical, Security & Travel Assistance
Practical support for illness, injury, security incidents and interrupted journeys. We identify appropriate local resources and coordinate assistance, including hospitals, clinics, medical transport, security support and alternative travel arrangements.
Crisis Response & Evacuation
Personnel accountability, provider mobilisation and the coordination of relocation and evacuation by land, air or sea. Our team supports client decision-makers, maintains communications and adapts arrangements as conditions change.
International Provider Coordination
Access to a vetted provider network spanning 180 + countries and territories, combining local delivery with central case coordination. Support is arranged around the traveller’s circumstances, local conditions and agreed client approvals.
Operational Support for Partners
We support assistance companies, security consultancies and other organisations requiring Middle East delivery or worldwide assistance coordination. Services include regional task delivery, movement monitoring, provider activation and agreed out-of-hours or overflow coverage. Discreet and white-label arrangements are available, with defined responsibilities, reporting and escalation procedures.
The Team Behind Global Traveller
Global Traveller connects members directly with our Global Operations Centre through travel intelligence, traveller monitoring, emergency communications and 24/7 human assistance. Our team assesses requests, provides guidance and coordinates practical support, giving individuals and organisations a consistent point of contact wherever they travel.
Arranged services and third-party costs are separate from membership and subject to the applicable terms.
Connect With Our Operations Team
From a single journey to an ongoing operational programme, speak with Stratum Global Risk about Middle East delivery and worldwide assistance.
Existing clients and Global Traveller members requiring immediate assistance should use their dedicated support number or the Global Traveller app.