Lead our operations and support our international growth

Stratum Global Risk is seeking an experienced and commercially minded Operations Manager to lead our Amman operations centre. This is a senior management appointment requiring a strong understanding of security, travel risk management and operational resilience, combined with proven experience in leadership, financial management and business development.

The successful candidate will take responsibility for the day-to-day management and performance of our operations centre, overseeing personnel, service delivery, budgets and operational readiness. They will also play an active role in developing client relationships and commercial opportunities across Jordan and the wider Levant. This position reports directly to the Managing Director and offers significant autonomy within an international business.

About Stratum Global Risk

Stratum is a global travel risk management, assistance and crisis response company. From our Operations Centre in Amman, we support organisations and travellers across the Middle East and internationally through travel risk intelligence, 24-hour assistance, protective services, crisis response, safety training and specialist programmes. Our operations are supported by an international network of more than 12,000 providers, enabling us to coordinate security, medical, transport and assistance services worldwide.

As Stratum develops its international presence and expands its Global Traveller assistance service, our Amman operations centre will remain central to the delivery and coordination of our services.

The role

The Regional Operations Manager will be responsible for the effective management of Stratum’s Amman operations centre, ensuring that personnel, systems and resources are managed efficiently and that clients receive consistently high standards of service. The position combines operational leadership with financial and commercial responsibility. We are looking for someone who understands not only how to manage security and assistance operations, but also how to manage budgets, develop people, maintain client relationships and contribute to the growth of the wider business.

The successful candidate must be comfortable taking ownership, making decisions independently and working closely with senior management to achieve agreed operational and commercial objectives.

Operational management responsibilities

The Operations Manager will:

• Lead and manage the day-to-day activities of the Amman operations centre.

• Oversee the coordination of travel risk management, security assistance, crisis response and related operational services.

• Manage operational personnel, including recruitment, workforce planning, supervision and performance management.

• Maintain effective operational procedures, reporting standards, incident escalation arrangements and service delivery controls.

• Ensure the centre maintains appropriate readiness to support clients and respond to developing incidents.

• Monitor operational performance, service quality and client satisfaction.

• Oversee the effective use of operational systems, technology and supporting resources.

• Coordinate with international service providers and partners to ensure the timely delivery of client requirements.

• Support the continued development of the centre’s capabilities as operational demand increases.

Commercial and financial responsibilities

The role will also include responsibility for:

• Developing and maintaining relationships with corporate clients, international organisations, assistance providers and strategic partners across Jordan and the wider region.

• Identifying new business opportunities aligned with Stratum’s services and operational capabilities.

• Supporting business development activities, client meetings, commercial proposals and account management.

• Representing Stratum professionally in regional business and industry engagements.

• Managing the Amman operations centre’s operating budget, expenditure and resource allocation.

• Monitoring costs, operational efficiency and performance against agreed financial objectives.

• Preparing regular management reports covering operational activity, commercial development, budgets and personnel.

• Working with the Managing Director to support commercial planning and the continued development of Stratum’s international operations.

Who we are looking for

We are seeking an established management professional with a strong background in security, travel risk management, crisis management, operational resilience or a closely related sector. The ideal candidate will have progressed beyond purely operational responsibilities and developed experience in managing teams, budgets, client relationships and commercial performance.

We are particularly interested in individuals who understand the commercial demands of a professional services business and can demonstrate the ability to develop opportunities while maintaining high standards of operational delivery.

The successful candidate should ideally have:

• At least five years of relevant professional experience, including substantial management responsibility.

• A strong understanding of security and risk management, travel risk management, crisis response or organisational resilience.

• Proven experience managing personnel, operational budgets and performance.

• Demonstrable experience in business development, commercial relationship management or client account development.

• Excellent written and spoken Arabic and English.

• Strong leadership, communication, financial management and organisational skills.

• Confidence engaging with senior corporate clients and international stakeholders.

• A sound understanding of the commercial and operating environment in Jordan and the wider Levant.

• The ability to work independently and exercise sound professional judgement.

• The right to work in Jordan and the ability to work from our office in Amman.

Previous experience with an international security consultancy, risk management company, travel assistance provider or crisis management organisation would be advantageous. Experience managing a 24-hour operations centre or other time-critical operational environment would also be beneficial.

Personal qualities

This position requires someone who is:

• Commercially minded, proactive and motivated by results.

• A confident leader who can develop and manage a professional team.

• Comfortable taking responsibility for budgets, performance and operational decisions.

• Capable of balancing commercial objectives with operational quality and client requirements.

• Professional and credible when representing the company to clients and partners.

• Organised, dependable and able to maintain oversight of multiple priorities.

• Calm and decisive when managing demanding or time-sensitive situations.

• Resourceful and comfortable working within a growing international organisation.

• Interested in developing operational capabilities, strengthening client relationships and contributing to the company’s long-term success.

Career development

This position offers meaningful management responsibility from the outset, with direct engagement with Stratum’s executive leadership and involvement in the continued development of our international operations. As the company grows, the successful candidate will have opportunities to expand their management responsibilities, contribute to new operational capabilities and play an increasingly important role in the development of Stratum’s international assistance and crisis response services. The role is suited to an ambitious professional seeking a long-term management position within a growing international business.

Salary and benefits

• Competitive salary and benefits.

• Annual performance-related bonus linked to agreed commercial, operational, financial and leadership objectives.

• Annual performance and salary review.

• Opportunities for professional development and career progression.

• Direct involvement in the management and development of international operations.

• A professional, internationally focused working environment.

Applications

Interested candidates should submit an up-to-date CV and a brief covering letter outlining their relevant management experience, commercial achievements and suitability for the position.